SaaS & subscription
Revenue isn't sold — it's built.
- How the cash comes in
- In small recurring monthly payments — or annual plans paid upfront, which do wonders for cash flow. Each customer brings in little right away, but for a long time… if they stay.
- The cost structure
- Almost everything is fixed: product and sales salaries, hosting, tooling. Serving one more customer costs little — acquiring them is what costs, and acquisition is paid before the revenue arrives.
- The vital metric
- MRR and churn. Monthly recurring revenue tells you where you stand; the churn rate tells you whether your bucket is leaking faster than you can fill it.
- The forecasting trap
- Confusing signed deals with this month's revenue. MRR builds slowly: an honest SaaS forecast shows modest beginnings — and a churn rate that is never zero.